In Phase 2, you will describe the solutions in detail. From Phase 1 The Cupcake Company business problem

Base on Phase 1 that you already wrote about The cupcake company problem in Phase 2 you have to identify detail a causing of the problems. Including try to quantify the impact with specific numbers. How much time is wasted with the manual order system? How many orders are wrong? How slow are invoices, etc…?

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